Madison County Child Support Enforcement Agency
200 Midway Street London, Ohio 43140
740-852-4770 740-852-4756 (fax)
The Child Support Enforcement Agency (CSEA) is responsible for administering federal and state Child Support program requirements. Madison County CSEA strives to encourage family stability through accessible, comprehensive, and effective programs. Our staff is dedicated to providing services with knowledge and professionalism in order to enhance the lives of today's children.
Paternity Establishment - Madison County CSEA will establish paternity for a child/ren born out of wedlock. The parties may choose to complete a Paternity Affidavit at the hospital when the child is born or request to have genetic testing done. In most cases paternity can be established by using the administrative process without having to go to court.
Enforcement of a Court/Administrative Order - Madison County CSEA uses all appropriate legal means available to enforce support issued both judicially and administratively. These actions include Wage Withholding Orders (to income providers such as employers, Unemployment, Social Security, and Workers Compensation), Seek Work, Tax Offset Program, Credit Reporting, Contempt Referrals, FIDM and License Suspensions.
TO OBTAIN YOUR CASE INFORMATION
Interactive Voice Response (IVR) - The IVR is an automated system that allows 24 hours access to some case information such as payments and balances or arrearages. To access the IVR, call 1-800-860-2555.
Online Child Support Case Information - The Ohio Child Support Customer Service Web Portal or the Ohio Child Support Mobile Application allows customers with an active child support case a secure environment to:
- View their child support case information
- View and print up to two years of child support data
- View address, employment, health insurance and support order information that is on file with the child support agency
- Enhanced self-service features include easier registration verified through the BMV, make payments using credit/debit card, and also the ability to attach documents to send to CSEA
- For more information, or to register, please visit the Customer Service Web Portal website at http://jfs.ohio.gov/ocs or download the Mobile App from the App Store or Google Play
PAYMENTS BY MAIL
Your payment may be in the form of a personal check, money order, or cashier's check. Make checks payable to Ohio CSPC and mail via standard U.S. mail to:
P.O. Box 182372
Columbus, OH 43218-2394
Do not send payments to the County Child Support Enforcement Agency. If you need to send your payment via overnight delivery, you must use the United States Postal Service's Express Mail.
To ensure prompt and accurate posting to your child support case, please be sure to include the following with your payment:
- Your Name
- Your Social Security Number (optional)
- SETS Case Number (10 digit number that begins with a 7)
- Court Order Number, and
- Amount that should be applied to each case (if you have more than one case)
Payment by checking/savings account debit can be made At http://oh.smartchildsupport.com. There is no charge for making online payments. Online payments can be scheduled as one-time only (non-recurring) or recurring. Funds will be withdrawn on the scheduled payment date. If the date falls on a Saturday, Sunday, or bank holiday the funds will be withdrawn the next business day.
Your first payment date must be at least five (5) business days from the date you register your account. This will allow sufficient time for your bank account information to be verified (prenote). If your account has been previously verified the payment must be scheduled at least three (3) business days prior to its payment date.
PAY BY CREDIT CARD
Payment using your credit/debit card can be made at https://oh.smartchildsupport.com or by calling 1-888-965-2676 - Option 5. You may use Discover®, MasterCard®, Visa®, American Express®, Diners Club® International, or JCB to make a child support payment.
If you have your credit/ debit card linked to an e-wallet account such as Apple Pay, Google Pay, PayPal, or Venmo, you can make your payment using these alternate payment options
NOTE: There is a minimum payment requirement of $1.00. Please allow two (2) to three (3) business days from the date the payment was made on the website to be received by Ohio CSPC. Credit card gift cards can only be used to make payments if they have been fully registered.
PLEASE CALL YOUR CASE WORKER IF YOU HAVE DIFFICULTY WITH ANY OF THE ABOVE.
|Cases assigned by the last name of the party responsible to PAY child support||Case worker phone number|
|A,B,C,E,P,U,W||(740) 852-6043 (Rhoni)|
|D,G,H,J,N,O,Q,S,V,Z||(740) 852-6034 (Missy)|
|F,I,K,L,M,R,T,X,Y||(740) 852-6004 (Tina)|